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Privacy Policy

At E2PAY HUB, we prioritize your data privacy, financial security, and information transparency. Learn how we collect, safeguard, and manage your personal and business data.

Last Updated: October 1, 2026 • Compliance: RBI & Data Protection Standards

Bank-Grade Encryption

All transaction logs and sensitive API keys are encrypted at rest using 256-bit AES encryption.

No Unauthorised Sharing

We never sell or monetize merchant data, contact details, or financial records to third parties.

Regulatory Compliance

Our data processing workflows strictly adhere to Indian banking laws and KYC/AML mandates.

Table of Contents

Need Legal Assistance?

Have Privacy Questions?

If you have questions regarding data access, GDPR/DPDP inquiries, or account deletion, write directly to our Data Protection Officer.

e2payhub24x7@gmail.com

Introduction

Welcome to E2PAY HUB ("we," "our," or "us"). We provide payout gateway APIs, virtual account routing, and financial technology services to businesses, platforms, and developers. This Privacy Policy describes how we collect, store, process, and protect your information when you visit our web portal, register for an account, or integrate with our APIs.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our platforms and services.

01. Information We Collect

We collect information to provide seamless payout services, process merchant onboarding, fulfill legal KYC compliance, and ensure gateway security.

A. Account & Onboarding Information

Full name, business name, work email address, contact telephone number, business registration documents (GST, PAN, Certificate of Incorporation), bank account details, and director/signatory identification documents.

B. Technical & Transactional Data

API request logs, IP addresses, browser agent headers, webhook delivery logs, transaction IDs, beneficiary bank account details, IMPS/NEFT/UPI routing metadata, and timestamp logs.

02. How We Use Your Information

We process collected data exclusively for business operational purposes and regulatory adherence, including:

  • Processing instant payout requests via banking partner gateways (IMPS, NEFT, RTGS, UPI).
  • Verifying merchant identity and fulfilling statutory Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
  • Generating API keys, verifying HMAC signatures, and monitoring server communication.
  • Sending critical transaction alerts, low wallet balance notifications, and technical system updates.
  • Detecting, preventing, and mitigating fraudulent transactions or unapproved system access.

03. Data Sharing & Disclosure

We respect your information and do not sell or lease merchant records. Data is shared strictly under the following mandatory circumstances:

Banking & Network Partners

Necessary beneficiary account details and transaction amounts are securely routed through partner banks and NPCI network pipelines to execute payouts.

Legal & Regulatory Obligations

When compelled by court orders, statutory law enforcement agencies, financial intelligence units, or Reserve Bank of India (RBI) mandates.

04. Data Security & Storage

We employ enterprise-grade administrative, technical, and physical security measures to safeguard your information against unauthorized access, loss, or alteration.

  • Transport Layer Security (TLS 1.3): All client-to-server API communications are transmitted over encrypted TLS channels.
  • Storage Security: Sensitive merchant credentials and payout tokens are encrypted using AES-256 standard protocols.
  • Access Controls: Strict role-based internal access controls (RBAC) and IP whitelisting mechanisms are enforced across our production infrastructure.

05. Cookies & Tracking Technologies

Our web portals use essential session cookies to maintain secure authenticated dashboard sessions, remember preferences, and protect against Cross-Site Request Forgery (CSRF) attacks. You may configure your web browser to reject cookies, though doing so may limit dashboard functionality.

06. Merchant Rights & Controls

Merchants using E2PAY HUB hold the following data rights:

  • Right to Access: Review your company details and transaction logs anytime from the merchant dashboard.
  • Right to Rectification: Update inaccurate business contact details or updated banking information through official support verification channels.
  • Data Retention: Statutory banking regulations require us to maintain payout transaction records for a mandatory audit period (minimum 5-7 years) prior to purge.

07. Data Protection Officer & Contact Information

If you have concerns, queries, or complaints regarding this Privacy Policy or our data handling practices, please reach out to our designated compliance officer:

Grievance & Privacy Desk — E2PAY HUB
Address: E2PAY HUB PRIVATE LIMITED is Amigo, C-25, 1st Floor, Sector-8, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301 - India